Frequently Asked Questions

How quickly will my order ship?

Orders will be dispatched same day when received by 12pm (AEST) on a business day, unless you are notified otherwise at the time of your order. Please note that payment must be received prior to dispatch.

What if I want an item in a different colour/size to what is shown?

CULTIVER happily receives feedback on what customers are looking for, so that we can consider for future ranges. Please let us know by email on wholesale@cultiver.com what your preferences are and we’ll let you know if its possible.

Where can I view size charts?

The size chart for each product can be found on the product pages on www.cultiver.com.au. This is above the add to cart function.

Is sales tax included?

Australian orders are subject to 10% Goods and Services Tax, included in the prices shown. Duties, taxes, and any import fees for all international orders are not prepaid by CULTIVER. These are the customer‘s responsibility. The recipient of the order will be responsible for any import duties or taxes charged by the recipient‘s country and carrier related fees. If any such duties, taxes or fees are charged in customer's country, they will likely need to be paid before the goods are released.

Where is our linen made?

CULTIVER Linen is sourced with quality, sustainability and comfort in mind. As a global brand, we source our linen from across the world, to ensure we can deliver both high quality and affordable products.

Linen originates from Flax, an eco-friendly, sustainable crop that amongst other outputs, produces the strong fibres that are woven into linen fabric. The best linen flax is sourced from Europe (Belgium & France) - due to the gentle climate, and this is where CULTIVER flax originates. The quality of the flax drives the quality of the end fabric - that is why we ensure the best of French and European flax goes into our linens. The flax is then woven and manufactured into our products by our manufacturing partners in China.

Our production facilities specialise in linen and we visit often to monitor quality and production processes. As they have been working exclusively with linen for decades, they are experts in sourcing the best European and French flax, developing weaving techniques, stable and safe dying processes and perfecting the enzyme stone wash that make our linens soft from the first time you use them. At CULTIVER, we pride ourselves on our close relationships with manufacturers and knowing that our products are made with love and care, in fair and safe working conditions, is of utmost importance.

If you have any other questions about our manufacturing process, or origins of our products, please do not hesitate to get in touch with us at wholesale@cultiver.com with your specific questions.